Returns Policy

We offer a 100% results or money back guarantee so that you can be confident that our products do what we say they do!  In the unlikely event that you find your product(s) incompatible with your skin type, simply contact us to arrange a free return label.

We are more than happy to replace any item that is faulty by free return. If you are not 100% happy with the results from any full priced A Face To Love item you may return it by contacting us within 30 days from the date received to request a money back guarantee application. To make an application for a refund or replacement, please follow these steps:

  • Take a clear photo of your face before using our product.
  • Use our products exactly as instructed.
  • Take a clear photo after using product. If the product is faulty, please take a short video showing the issue with the problem eg; lights do not work, not powering up etc.
  • Contact us with the before and after photos or video, along with a photo of the used products within 30 days of receiving it.
  • Product/s must have been purchased from afacetolove.com or us.afacetolove.com
  • Items must be returned to us for a refund to the value paid.
  • Once we agree to the return, we will provide you with a return label. Please send your item/s to the provided address within 7 days. 
  • You will receive an email confirmation once your return has been processed.

COVID-19 PANDEMIC

Your order may experience prolonged delays during the Covid-19 Pandemic. Any delay is out of our control but we will work hard to solve any tracking issues that may arise. We do not offer refund for delayed items and appreciate your understanding.

SALE ITEMS

Sale items are priced to clear so please choose carefully as we do not accept return or exchange on sale items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

PROMOTIONAL DISCOUNT CODES

Items purchased using a promotional discount code under 20% may be returned for a credit of the amount paid.

Items purchased using a promotional discount code valued at 20% or greater are treated as SALE ITEMS.

Sale items are priced to clear so please choose carefully as we do not accept return for exchange on sale items. This also includes Combo Items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

FAULTY ITEMS

We do our best to thoroughly inspect all equipment and other products prior to shipping and aim to deliver items in perfect condition. In the rare event that a product has a fault when you receive your order, please contact us ASAP as detailed above. Our customer service team will be able to assist.

All sales are final. No price matching.

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