Returns Policy

We offer a 100% results or money back guarantee so that you can be confident that our products do what we say they do!  In the unlikely event that you find your product(s) incompatible with your skin type, simply contact us to arrange a free return label.

We are more than happy to replace any item that is faulty by free return. If you are not 100% happy with the results from any full priced A Face To Love item you may return it by contacting us within 30 days from the date received to request a money back guarantee application. To make an application for a refund or replacement, please follow these steps:

  • Take a clear photo of your face before using our product.
  • Use our products exactly as instructed.
  • Take a clear photo after using product. If the product is faulty, please take a short video showing the issue with the problem eg; lights do not work, not powering up etc.
  • Contact us with the before and after photos or video, along with a photo of the used products within 30 days of receiving it.
  • Product/s must have been purchased from afacetolove.com or us.afacetolove.com
  • Items must be returned to us for a refund to the value paid.
  • Once we agree to the return, we will provide you with a return label. Please send your item/s to the provided address within 7 days. 
  • You will receive an email confirmation once your return has been processed.

SALE ITEMS

Sale items are priced to clear so please choose carefully as we do not accept return or exchange on sale items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

PROMOTIONAL DISCOUNT CODES

Items purchased using a promotional discount code under 20% may be returned for a credit of the amount paid.

Items purchased using a promotional discount code valued at 20% or greater are treated as SALE ITEMS.

Sale items are priced to clear so please choose carefully as we do not accept return for exchange on sale items. This also includes Combo Items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

FAULTY ITEMS

We do our best to thoroughly inspect all equipment and other products prior to shipping and aim to deliver items in perfect condition. In the rare event that a product has a fault when you receive your order, please contact us ASAP as detailed above. Our customer service team will be able to assist.

All sales are final. No price matching.

FOREO Luna Mini 2
on its way to Wentworth falls.
Thanks, you're going to love it Helen!
 
Body Sculpting Slimming Gel
on its way to Logan reserve.
Thanks, you're going to love it Alana!
 
Ice Cold IPL Laser Epilator
on its way to Cambridge park.
Thanks, you're going to love it Allison!
 
5 in 1 RF LED EMS Face Skin Lift Tightening Machine + 1 Item on its way to Wahroonga.
Thanks, you're going to love it Maggie!
 
Dr. Pen M8 Derma Pen 6 Speed Digital Display + 1 Item on its way to Springwood.
Thanks, you're going to love it Penny!
 
Skin Rejuvenation Moisture Deep Hydration Gel
on its way to Labrador.
Thanks, you're going to love it Lucy!
 
Dr. Pen M8 Derma Pen 6 Speed Digital Display + 2 Items on its way to Labrador.
Thanks, you're going to love it Lucy!
 
Ultrasonic Fat Cavitation Machine
on its way to Ryde.
Thanks, you're going to love it Fabia!
 
Dr. Pen M8 Needle Heads + 2 Items on its way to Springfield gardens.
Thanks, you're going to love it Ali!
 
5 in 1 RF LED EMS Face Skin Lift Tightening Machine
on its way to Bassfield.
Thanks, you're going to love it Linda!
 
Dr. Pen M8 Needle Heads
on its way to Orange.
Thanks, you're going to love it Makayla!
 
Ultrasonic Fat Cavitation Machine
on its way to Medina.
Thanks, you're going to love it Errin!
 
Dr. Pen M8 Derma Pen 6 Speed Digital Display
on its way to Orange.
Thanks, you're going to love it Makayla!
 
5 in 1 LED Skin Tightening Device
on its way to Wollert.
Thanks, you're going to love it Natalie!
 
Ultrasonic Fat Cavitation Machine + 1 Item on its way to Berrigan.
Thanks, you're going to love it Shana!
 
TKTX Numbing Cream
on its way to Somerset.
Thanks, you're going to love it Jessica!
 
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