Returns Policy

In the unlikely event that you find your product(s) incompatible with your skin type, simply email or Facebook Message us.

We offer a 100% results or money back guarantee so that you can be confident that our products do what we say they do! 

If you are not 100% happy with any full priced A Face To Love item you may return it by contacting us within 30 days from the date received to request a money back guarantee application. Alternately, we are more than happy to replace any item that is faulty at our own cost. To make an application for a refund or replacement, please follow these steps:

  • Take a clear photo of your face before using our product.
  • Use our products exactly as instructed.
  • Take a clear photo after using product. If the product is faulty, please take a short video showing the issue with the problem eg; lights do not work, not powering up etc.
  • Email or Facebook Message us the before and after photos or video, along with a photo of the used products within 30 days of receiving it.
  • Product/s must have been purchased from www.afacetolove.com.
  • Items must be returned to us at your own expense for a refund to the value paid.
  • Once we agree to the return, please send your item/s to the provided address within 7 days. 
  • We advise you use a traceable postage service as A Face To Love will not be responsible for parcels that do not reach our returns address.
  • You will receive an email confirmation once your return has been processed.

SALE ITEMS

Sale items are priced to clear so please choose carefully as we do not accept return or exchange on sale items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

PROMOTIONAL DISCOUNT CODES

Items purchased using a promotional discount code under 20% may be returned for a credit of the amount paid.

Items purchased using a promotional discount code valued at 20% or greater are treated as SALE ITEMS.

Sale items are priced to clear so please choose carefully as we do not accept return for exchange on sale items. This also includes Combo Items. Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind.

FAULTY ITEMS

We do our best to thoroughly inspect all equipment and other products prior to shipping and aim to deliver items in perfect condition. In the rare event that a product has a fault when you receive your order, please contact us ASAP as detailed above. Our customer service team will be able to assist.

All sales are final. No price matching.

THE ORDINARY AHA 30% + BHA 2% Peeling Solution
on its way to Pyrmont.
Thanks, you're going to love it Melinda!
 
THE ORDINARY AHA 30% + BHA 2% Peeling Solution
on its way to Eastwood.
Thanks, you're going to love it Mabel!
 
Heated LED Therapy Eye Massager
on its way to Columbia.
Thanks, you're going to love it Brenda!
 
TKTX Numbing Cream
on its way to Queenstown.
Thanks, you're going to love it Mitch!
 
TKTX Numbing Cream
on its way to Bonshaw.
Thanks, you're going to love it Nicole!
 
Hydrolift Mesotherapy Device
on its way to Merrylands.
Thanks, you're going to love it Maiorca!
 
Hydrolift Mesotherapy Device Deluxe Kit
on its way to Auburn.
Thanks, you're going to love it Leilani!
 
5 in 1 RF LED EMS Face Skin Lift Tightening Machine + 2 Items on its way to Bankstown.
Thanks, you're going to love it Mariam!
 
TKTX Numbing Cream
on its way to Bruxelles.
Thanks, you're going to love it Yasmine!
 
5 in 1 RF LED EMS Face Skin Lift Tightening Machine
on its way to Brisbane.
Thanks, you're going to love it Sarah!
 
Dr. Pen M8 Derma Pen 6 Speed Digital Display
on its way to Windsor.
Thanks, you're going to love it Ryan!
 
LED Light Therapy Mask
on its way to Gillieston heights.
Thanks, you're going to love it Sonya!
 
THE ORDINARY AHA 30% + BHA 2% Peeling Solution + 1 Item on its way to Napier , hawke's bay.
Thanks, you're going to love it Elisa!
 
TKTX Numbing Cream
on its way to Bonshaw.
Thanks, you're going to love it Nicole!
 
Jaw and Double Chin LED Therapy Slimming Device
on its way to Chico.
Thanks, you're going to love it Kim!
 
5 in 1 RF LED EMS Face Skin Lift Tightening Machine
on its way to Harrisburg.
Thanks, you're going to love it Margaretha!
 
Dr. Pen M8 Derma Pen 6 Speed Digital Display
on its way to Harrison.
Thanks, you're going to love it Kirsten!
 
Dr. Pen M8 Derma Pen 6 Speed Digital Display + 1 Item on its way to Hastings.
Thanks, you're going to love it Kahlee!
 
5 in 1 LED Skin Tightening Device + 1 Item on its way to Canberra.
Thanks, you're going to love it Alysha!
 
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